booking@hotel-premium.ru
Кузнечный переулок, 14а (вход со стороны ул. Марата)
Frequently asked questions
Answers to the questions our guests ask most often before booking. If your question is not here, please contact our reception — we are available around the clock.
Can I book a room for a few hours?
Yes. In addition to daily stays, the hotel offers hourly rates for 2, 3 and 4 hours — see the Rates page. Stays of 12 hours and full days are also available; please check the price with our reception at +7 (812) 612-36-12.
What are the check-in and check-out times?
Check-in is from 2:00 pm, check-out is until 12:00 the next day. If you arrive between midnight and the check-out hour, the charge does not exceed half of the daily rate.
What happens if I stay past check-out time?
A delay of up to 6 hours is charged hourly, 6 to 12 hours as half a day, 12 to 24 hours as a full day. Please tell the reception at least an hour before check-out — an extension depends on availability.
How do I book a room?
Use the booking form on this site, call +7 (812) 612-36-12, or write to booking@hotel-premium.ru. We confirm requests within 24 hours. See the booking rules for details.
How do I cancel or change a booking?
Cancellations or shortened stays must reach the hotel at least 3 days before arrival in low season and 7 days in high season. For a no-show on a guaranteed booking, one night is charged.
Which payment methods do you accept?
Cash, bank card and bank transfer. A guaranteed booking requires prepayment equal to the first night; the reservation is held for three banking days.
Is there a discount for longer stays?
Yes — bookings of two nights or more receive a 15 % discount off the current rate.
What documents do I need at check-in?
A passport or other identity document for each guest. Payment is made at check-in.
Can I stay with children?
Yes. Children under 2 stay free of charge in a cot. Please let the reception know in advance if you need one.
Are pets allowed?
As a rule, pets and birds are not allowed. For certain room types it may be possible by prior arrangement with our sales department.
Is smoking allowed in the rooms?
No. Smoking is permitted only in designated areas marked with a smoking sign.
Where can I park my car?
Parking directly next to the hotel is currently limited: the facade of a neighbouring building is under restoration with scaffolding in place. You can use the city parking on Marata Street and Kuznechny Lane — free from 8:00 pm to 8:00 am, and charged by zone tariff from 8:00 am to 8:00 pm. Our reception will advise you on +7 (812) 612-36-12.
Which rooms have a jacuzzi or a sauna?
Half of our rooms have a jacuzzi, and an infrared sauna is available in selected categories. Use the filter on the Rooms and apartments page to find your option.
Is the reception open 24 hours?
Yes, our reception is open around the clock. The full house rules are published on the Terms of service page.
Still have questions? Our reception team is happy to help.
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